All our shipments are delivered within 3-7 business days, with the following considerations:

– If the order has been placed outside working hours, it will be processed the following day.

– If the order cannot be processed on time due to operational reasons, see over-ordering, out-of-stock, etc.

– If the courier is delayed, we have no control over that.

No. All our orders have free express shipping throughout the European Union, the United Kingdom (UK), the United States (USA), Canada, Australia and Mexico.

Please remember to order from your local country-appropriate VĀSIK website, as some products may not be available in other country’s warehouses, even if the website allows you to process the order. For reference: any country-specific website inside the European Union is valid to place an order as long as the delivery address is within the European Union itself, such as placing an order on the Irish site to be delivered to France, but not in the Irish site to be delivered to the UK or the USA, for example. For all other countries (USA, UK, Canada, Australia, Mexico), please only place orders from the same country-specific websites to ensure product availability.

All our orders are shipped from our local warehouses. For orders from the European Union (EU), that is Germany, Poland, Ireland, France, Spain, Czech Republic and Italy. Then, for orders from the United States (USA), the United Kingdom (UK), Canada, Australia and Mexico, the order will be shipped from our local warehouse within each one of these countries. No customs or any other similar type of fees will ever have to be paid.

Please remember to order from your local country-appropriate VĀSIK website, as some products may not be available in other country’s warehouses, even if the website allows you to process the order. For reference: any country-specific website inside the European Union is valid to place an order as long as the delivery address is within the European Union itself, such as placing an order on the Irish site to be delivered to France, but not in the Irish site to be delivered to the UK or the USA, for example. For all other countries (USA, UK, Canada, Australia, Mexico), please only place orders from the same country-specific websites to ensure product availability.

No, you will never have to pay any customs, duties or any other similar type of fee related to the shipping of your product. Furthermore, all our products are shipped out from either the same country you’re ordering from (USA, UK, Canada, Australia, Mexico) or the same region (European Union).

Please remember to order from your local country-appropriate VĀSIK website, as some products may not be available in other country’s warehouses, even if the website allows you to process the order. For reference: any country-specific website inside the European Union is valid to place an order as long as the delivery address is within the European Union itself, such as placing an order on the Irish site to be delivered to France, but not in the Irish site to be delivered to the UK or the USA, for example. For all other countries (USA, UK, Canada, Australia, Mexico), please only place orders from the same country-specific websites to ensure product availability.

If you are a registered user, you can login to your account, go to the order section, and next to or inside the order you want to view, you will see the option to track the order.

If you did not register when you placed your order, simply go here and enter the order ID, which you will find in the confirmation email you received when you placed your order, and the email you used to confirm your purchase.

Yes, usually (with some exceptions, feel free to reach out and check with us) we do not deliver to outlying islands and overseas territories. Examples of this (non exhaustive list) would be the Canary Islands for Spain, the Isle of Man and the Channel Islands for the UK, or Hawaii, Puerto Rico and Alaska for the US. In other words, most of the non-mainland territories.

If you need to modify your order after you have placed it, please contact us as soon as possible by sending an email to info@vasikgo.com or via web chat. Our customer service team is available to help you make any necessary changes, such as adjusting the quantity of products, changing the shipping address or updating contact information. Changes can only be made before your order has been processed and shipped.

Contact us via email at info@vasikgo.com or web chat if your order hasn’t arrived in 3-7 days. Remember that if we delay in responding, it may be a non-working day in our area.

If a package is returned as a result of the customer refusing it, not picking it up on time, incorrect delivery information, and other reasons, we reserve the right to charge the original delivery cost twice, even if you initially qualified for free shipping, since as a result of this it was shipped back to us, and shipped again back to you. This cost will range between €100 to €300 round trip. For accessories, 30% of the product’s price with a minimum of €10.

If it is returned and re-delivery is not wanted, as per our return policy (see below), the original delivery cost will be deducted twice from the refund value, even if the customer originally qualified for free shipping, at a cost between between €100 to €300 round trip, for the initial shipping and then for the return shipping. For accessories, 30% of the product’s price with a minimum of €10.

We accept a variety of payment methods for your convenience, including credit and debit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Play and Klarna.

Yes, your security is our priority. Our website uses SSL encryption technology to protect your personal and financial data. In addition, we work with trusted payment providers (Stripe, PayPal, Apple, Google and Klarna) that meet the highest security standards.

We offer installment payment options only through PayPal and Klarna. During the checkout process, if this is available, it will be shown to you as an option.

Currently we do not offer cash on delivery. All orders must be paid in full at the time of purchase through the payment methods available on our website.

Yes, subscribe to our newsletter to get a 10€ discount on your purchase and to stay up to date on the latest promotions and special offers.

If your payment is rejected, verify that all payment details entered are correct. If the problem persists, we recommend you contact your bank or payment provider for more information. You may also try using an alternative payment method. If you have any doubts or queries, we are also at your disposal through our email info@vasikgo.com or via web chat.

Once you complete your order, you will receive a confirmation email with a receipt for your purchase. If you need a detailed or specific invoice, you can request it from our customer service team via email at info@vasikgo.com or web chat by providing your order number and the necessary details.

The 12 month warranty covers frame, handlebar, front, folding front fork assembly, folding switch assembly, spring wire harness, riser, chassis light wire harness, rear fork assembly, charging port, chassis metal cover

The 6 month warranty covers motor, battery, controllers, meter, charger, dial brake, dial throttle

Other parts that suffer wear and tear from usage are not covered under the warranty, unless defective on arrival, such as the grip cover, hadnle sleeve, front and rear fenders, front and rear tail lights, front and rear fork shells, folding decorative cover, reflective sticker, chassis plastic cover, foot support, or the rubber plug.

Accidents, wear and tear or consumables (such as brake pads, plastic components, spokes, rims, brake cables, and surface scratches), incorrect maintenance, misusage, non-authorized repairs, customer or third-party customizations, water damage, inflicted damage (either volunatry or accidental), parts that show damage (scratches or breaks), etc.

To initiate a warranty request, email us at info@vasikgo.com with your order number, an explanation of the issue and parts involved, and illustrative images and/or videos of it please. We will provide you with detailed instructions on how to proceed.

Please do not send your product for repair without previous approval from us. If a warranty request is first approved and deemed valid, and after receiving it in our warehouse and further inspection it is deemed not valid, you will be liable for the round trip shipping costs, ranging between €100 to €300.

Yes, if you meet all the following conditions:

1. You have purchased your product directly through VĀSIK or through one of our authorized stores, and NOT via second-hand sales or unathorized resellers.
2. The issue at case is within the warranty period (see below chart).
3. The serial number matches our records for your original order.

As long as the parts are still available, we will always offer you options to repair your product at a cost, and we will always provide you with free customer service assistance throughout the lifespan of the product, independent from the warranty duration.

Expenses incurred during repairs, such as costs for alternative transportation, fuel, or ride-sharing services, are not covered by the warranty.

As long as the warranty claim is valid and has been approved, all shipping linked to the claim will be free of charge. If a claim is initially approved, but on reception of the goods we assess it falls out of the warranty cover, the shipping (round-trip, both ways) will be charged to the customer at a cost ranging between €100 to €300. To avoid this, it is usual for us to request pictures and videos to assess the claim before it is approved.

• Frame: 36 months
• Structural components (Fork, Handlebar, Stem, Seatpost): 12 months
• Drivetrain and Shifting (Chainring, Chain, Cassette, Bottom Bracket, Shifters, Derailleurs), Wheel Assembly (Hubs, Rims, Spokes), Suspension (Shock Absorber): 12 months
• Fasteners (Seat Clamp, Stem Clamp, Frame Clamp), Tires and Saddle, Protection and Braking (Fenders, Safety Hook, Pedals, Brakes, Brake Discs, Brake Levers, Kickstand): 3 months
• Motor Components (Motor, Hall, Bearing, Clutch): 12 months
• Battery: 12 months
• Charger and main wiring harness: 12 months
• Display and controller: 12 months
• Speed control knob, Booster, Controller cover plate: 6 months
• Headlights and taillights: 3 months
• Braking (Power-off brake levers, Switches): 3 months

Our return policy allows customers to return products up to 30 days after receipt. For a full refund, it must be within 14 days of receipt and the product must be in its original, unused condition with packaging intact. For a partial refund (70% of the cost), the period is extended to 30 days, or if the packaging has been opened.

Yes, for a full refund, as long as it has not been shipped yet. In some occasions the system may not have been updated yet, but the order may have already been shipped.

If you cancel your order after it has been shipped, the original delivery cost will be charged, even if you initially qualified for free shipping. This cost will range between €50 to €150, and you will be responsible for shipping it back to us. For accessories, 30% of the product’s price with a minimum of €10.

If you refuse a package after it has been shipped, the original delivery cost will be charged twice, even if you initially qualified for free shipping, for the initial shipping to you, and for the return shipping back to us. This cost will range between €100 to €300 round trip. For accessories, 30% of the product’s price with a minimum of €10.

To initiate a return, email us at info@vasikgo.com with your order number and reason for the return (optional). We will provide you with detailed instructions on how to proceed.

The customer covers return shipping costs, unless the product is defective or there has been an error on our behalf. The original delivery cost will be deducted of the refund value, even if you initially qualified for free shipping. This cost will range between €50 to €150, and you will be responsible for shipping it back to us. For accessories, 30% of the product’s price with a minimum of €10.

If you refuse a package after it has been shipped, the original delivery cost will be charged twice, even if you initially qualified for free shipping, for the initial shipping to you, and for the return shipping back to us. This cost will range between €100 to €300 round trip. For accessories, 30% of the product’s price with a minimum of €10.

When returning items purchased with a discount code, the refund will be reduced by the total discount amount, regardless of the number of items returned.